Hi, I'm Swati Nikumb.  

I am a User Experience Researcher with 5 years of experience practicing empathy, interviewing users to understand needs/pain points and providing actionable insights to diverse industries and populations including healthcare, education, IT & LGBTQ+. Currently at User Research International.

Some of the work I'm most proud of.

Understanding the end-to-end UX of the Sephora Virtual Artist App

A research project to learn how an augmented reality makeup feature compares to real life makeup application.

My Role

Solo UX Researcher for this 2 month project

Methodologies

Usability Testing

Contextual Inquiry

Surveys

Deliverables 

Journey Maps

Personas

User experience of the FUNetix® reading app

A research study to learn about the user experience of a digitally transformed reading curriculum, which is based on graphically represented phonemes.

My Role

Lead UX Researcher for this 11 month project

Methodologies/ Tools

User Interviews

Competitive Analysis

Surveys

Loop 11

Deliverables

User Flows

First Time User experience of the Coinbase website

A research project to learn about the onboarding & first time experience of users landing on the Coinbase website.

My Role

Solo UX Researcher for this 1 month project

Methodologies

Remote Unmoderated TOL

Deliverables 

Report with Recommendations

 

I've also done user research for companies including:

UserZoom

AsylumConnect

American Youth Literacy Fdn

Intel - via UserZoom

HPE - via UserZoom

Coinbase - Portfolio Project

Nice to meet you.

I am a Therapist turned UX Researcher. I have over 5 years of combined experience in academic, clinical and user research in the B2B and B2C space. My training in Speech-Language Pathology as well as my work as a therapist in the healthcare setting, enables me to bring a unique human-centered & empathetic approach to my work as a Qualitative and Quantitative Researcher. When I am not being a badass researcher, I am either hiking, dancing, cooking or exploring new spots in NYC.

Don't be a stranger! Let's connect!

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© 2020 by Swati Nikumb